Hotel Management: April 8-12

Don’t Miss This Exclusive Opportunity to Gain Hotel Management Knowledge and Skills from an Experienced German Professional!

The Armenian Tourism Federation, in collaboration with the German Senior Expert Service (SES), is organizing a specialized training course on “Hotel Management.”

Objective of the Training

Excellence on a High International Level for Hotels Not Involved in International Chains

Training Program:

1. The Special Hotel Market in Armenia – General Conditions

   • Target groups: Individual travelers, event-based (MICE), business, and leisure tourism

   • Key market players – Competitive environment analysis

2. The Hotel as a Special Investment Class

   • Customer expectations

   • Expectations of shareholders/investors/owners

   • Expectations of stakeholders

   • Organization & structure

   • Standardization

   • Process optimization

3. Quality Management – Special Challenges

   • Accommodation:  reception, housekeeping

   • Food & Beverage operations

   • Other departments

4. Human Resources

   • Organizational structures

   • Workforce planning, budgeting, and optimization

   • Education and training

5. Sales & Marketing

   • Basics

   • Strategic marketing

   • Developing a marketing plan

   • Rate policy

   • Revenue management

6. Accounting & Controlling

   • Uniform System of Accounting for the Lodging Industry

   • Calculation

   • Create a budget

   • Break-even analysis

7. Contracting & Procurement

   • Strengthening procurement capabilities

   • Long-term and short-term contracts

   • General conditions

8. Facility Management

   • How to manage the facility

   • Perspectives from shareholders and hotel managers

9. Digitalization

   • What are the new challenges of digitalization

   • How you can implement digitalization

10. Environment & Sustainability

• What are the customers’ expectations today and in the future

This training is designed for professionals currently working in the hotel industry, members of management teams, as well as aspiring individuals looking to develop their careers in this field.

The training will be conducted by Hartmut Perl, an expert from the German Senior Expert Service (SES) with extensive experience in the hospitality sector. Language of Instruction: English Venue: EXPOCORE Hotel (Address: 67 Arshakunyats Ave., Yerevan)

Key Benefits of the Training:

Knowledge in:

• Modern hotel management approaches and international best practices

• Customer-oriented service principles and quality management

• Financial and marketing strategy development

• Effective organizational processes

Skills in:

• Organizing and managing hotel services

• Data-driven decision-making

• Teamwork and communication

• Enhancing customer service quality

• Developing and executing marketing plans

Abilities to:

• Efficiently manage hotel operations

• Adapt to evolving industry challenges

• Implement customer-centric service approaches

• Build strong teams and foster employee professional growth

Training Duration & Certification

• 5 Days: April 8 – 12, from 10:00 AM to 5:00 PM (includes coffee breaks)

• Certification: Participants will receive an official Certificate of Completion

• Fee: 75,000 AMD (including coffee breaks)

For further inquiries, contact us at:
099-58-45-46 / 098-26-26-93