Amadeus course
October 28 – November 28
From October 28 to November 28, the Armenian Tourism Federation is conducting a short-term training course on the Amadeus booking system with the methodological and technical support of the RECONOMY program “Digitizing Sectors for Enhanced Competitiveness.”
In the Amadeus course, you will learn to:
- Select flights and create itineraries,
- Choose optimal fares,
- Create bookings and issue flight tickets,
- Provide professional consultations to passengers.
Introduction to the Amadeus Program:
- Booking:
- How to create and read a booking record – PNR,
- All main elements of a booking and their significance,
- How to modify a booking – all possible actions related to bookings (ticket exchanges/returns),
- How to work with the booking archive,
- How to find the cheapest fare,
- Flights – How to view flight schedules,
- How to read fare rules.
- Amadeus Information System:
- Working with queues,
- Coordinating correspondence with airlines,
- Amadeus reference system,
- How to organize the booking process through Amadeus.
The course is developed with the support of the RECONOMY program “Digitizing Sectors for Enhanced Competitiveness.” RECONOMY is an inclusive and green economic development program by the Swedish International Development Cooperation Agency (Sida), implemented by Helvetas in cooperation with the NGO “Strategic Development Agency” and other organizations from the Eastern Partnership and Western Balkans countries.
The first group of the course was welcomed by Mger Saakyan, head of the “Digitizing Sectors for Enhanced Competitiveness” program, and Mehak Apresyan, president of the Armenian Tourism Federation.
Participants will learn how to access a globally coordinated database containing verified and regularly updated information about airlines, airports, countries and their customs, geographical and climatic features, holidays, entry rules, vaccinations, insurance, visas, customs, and immigration formalities. Specialists with knowledge and skills in working with the Amadeus booking system will have the opportunity to find employment in organizations operating in the tourism sector.